Okay. So I pay for Amazon Prime for free delivery. They increased the price. But they include a video streaming service now. So why not?
Today I wanted to watch something on my Android Tablet or my Android phone. Both are reasonable hardware with Android Lollipop. I watch Netflix on both all the time. But today I wanted to try Instant Video.
So here is how that went. Before you read on please note that I have a German Amazon Prime subscription and a German IP Address. This is not about circumventing any region blocking. This is simply about accessing the content I already pay for.
So here we go. Can't be that hard, eh?
Guess what video service I recommend to anyone asking. Seriously Amazon. Get your shit together.
So today I got a call from Amazon Germany about this blog post (good social media monitoring there). The guy said he looked into my problem and figured out what's wrong: my “digital account” is registered in the US because I bought books in the US Kindle Store. All I would need to do is to transfer my “digital account” to Amazon Germany.
Well, I told him that I got that info from the Amazon Support already and that my “current country” setting is already set to Germany at Amazon.com. But anyway I wouldn't want to “transfer” anything when that would mean that I could no longer buy books at Amazon.com.
He told me that's not possible and I told him that that's bullshit and far from user friendly. He explained that that's because of intellectual property rights. And I again told him that that's bullshit. Because clearly:
However they decided to combine both things in an incompatible way without any good reason. That is completely their fault alone.
So the summary is, above experience of 20 steps of user frustration is what Amazon thinks is perfectly fine.
My options now are:
Yes. The last option was what he seriously suggested to do. In addition he kept interrupting me which really didn't help our conversation at all.
But just to be sure that is understood, here is what Amazon should do instead:
That would be the user friendly way every other video service does it.
Until then, I can just repeat myself: Amazon get your shit together!
It just occured to me that Amazon's reply is even more bullshit than I thought. Their reply basically said “for technical and digital rights reasons that's the way it is”. But that's simply not true for one simple reason:
Really, there's basically no friction there: open the Amazon app, login, start streaming. There is no need to fuzz around with any account settings on my side. Amazon is perfectly able to recognize my TV as a valid playing device for their German video service.
That leaves me with the conclusion that Android support for Instant Video is deliberately fucked up to: